Family Outreach Coordinator

Boston, MA

At United South End Settlements (USES), we offer programs that support the whole family achieving economic mobility. We help parents and caregivers develop their capacity to reach their goals, increase their income and assets, and connect with new networks of people through One-on-One Coaching combined with opportunities for personal development through Family Mobility programming. We provide quality education and enrichment opportunities for children and youth that foster personal development and social-emotional skills such as perseverance, communication, teamwork, and problem-solving – Early Childhood Educationclub48 out of school time programming, and Camp Hale on Squam Lake in New Hampshire. We believe that as families increase their income and assets, become more resilient, and connect to a diverse network, they and their children are more likely to develop the necessary skills to disrupt the cycle of poverty. 

As United South End Settlements celebrates its 125th year and beyond, we are reaffirming our founding vision of an inclusive community where neighbors from all walks of life work together so that all can thrive while implementing a bold, new model designed to promote economic mobility and social capital to break the generational cycle of poverty. 


The Family Outreach Coordinator will serve as the primary liaison representing USES, engaging the community and potential participants, and promoting our Whole Family Approach. The Family Outreach Coordinator will have an essential role in effectively orienting new participants to our organization through the centralized intake system. This role requires a high level of comfort in engaging external stakeholders and a deep understanding of USES's programs and services.   


As Family Outreach Coordinator, this person will work closely with the Youth Program Team and other key USES's talented team members. This position will be critical in strengthening USES's externally facing strategy, focusing on relationships and community-building with internal and external stakeholders. The Family Outreach Coordinator will report to the Director of Early Childhood Education and Out of School Time Programs. 


The key responsibilities of this position include: 


  1. Responsible for conducting outreach strategies for USES to include mailings, face-to-face interactions with individuals and groups, open houses, fairs, and other means to interface with potential participants & organizations that highlight our mission and programs 
  2. Coordinate with Program Directors and staff on outreach messaging and strategies 
  3. Build and strengthen partnerships with community organizations and schools (especially those that focus on serving children) 
  4. Support outreach strategies for events and programming, including Family Engagement events and skill-building workshops. This includes creating flyers and other outreach/marketing materials.


  • Responsible for scheduling and coordinating group and individual information sessions for potential participants 
  • Provide direct follow up to anyone that completes an Interest Form for USES 
  • Manage USES's program waitlist 
  • Conduct centralized intake with participants in a way that integrates relationship-building conversations with capturing data in Salesforce 
  • Serve as a connector between programs, providing warm referrals for participants depending on their interests and need 
  • Ensure all USES participants' information is up to date and accurately entered in Salesforce 

Parent Engagement 

  • Support with Weekly Parent Update and other internal communications 
  • Responsible for maintaining a caseload to deliver 1:1 coaching services and wraparound supports to families in our programs.  
  • Collaborate with Program Teams to meet USES's 2-gen goals around parent-engagement 
  • Support the execution and logistics of "Friends of USES Kids," a parent group designed to build community amongst parents and support USES programming. 


There are innumerable ways to learn, grow, and excel professionally. People gain skills through various professional, personal, educational, and volunteer experiences, and we take this into account when reviewing applications. We want to get to know you and the unique strengths you will bring to the work. With this said, we are most likely to be interested in your candidacy if you can demonstrate the qualifications and experiences listed below. 

  • Commitment to USES's mission and core values 
  • Knowledge of racial equity, determinants of poverty, and social justice frameworks 
  • Community-driven and enthusiastic about relationship-building 
  • Familiarity with community resources preferred 
  • Proficient in the use of Microsoft Office and Outlook 
  • Strong written and verbal communication skills
  • Excellent organizational and time management skills 
  • Must be able to exercise sound judgment and confidentiality 
  • Ability to work onsite 
  • Ability to work in a fast-paced environment, take the initiative and be a self-starter 
  • Demonstrate a positive attitude with the ability to engage in collaborative problem-solving 
  • Experience with community work preferred
  • Bilingual (English & Spanish) preferred. 


The salary range for this role is $41-$44K and is commensurate with experience. We'll promote your professional growth and development by providing access to a benefits package, including medical and dental insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.  


Primarily in-person at 48 Rutland. Occasional weekend and evening hours for recruitment and engagement events. This position supports USES's 2-gen model and might be called upon to provide in-classroom ratio support as needed.