Development Operations Associate

Boston, MA

The mission of United South End Settlements (USES) is to harness the power of our diverse community to disrupt the cycle of poverty for children and their families. USES believes families have the best chance of reaching their potential when they have long-term, holistic support. Our goal is to empower families in the South End and the surrounding areas to stabilize, achieve economic mobility, and become more resilient through access to resources and connections to a diverse social network. We have integrated our programs and implemented new initiatives to support the whole family, providing children and youth with early childhood education, club48 after school programs, and Camp Hale, a summer camp on Squam Lake in New Hampshire. We also support parents and caregivers to identify and pursue goals important to their family through one-on-one coaching and provide job training, placement, and career development. We value diversity in every setting and are committed to building diverse social networks of individuals with various backgrounds, skill sets, and perspectives who share our vision for disrupting the cycle of poverty. To learn more, please visit our website at 

USES Core Values  

Community: We believe in engaging the entire community as a catalyst in our model of service that helps children and their families build strong, trusting and mutually beneficial relationships. 

Diversity: We believe that we achieve the greatest positive impact on children and their families when we include people from various backgrounds, skill sets, and perspectives in disrupting the cycle of poverty. 

Opportunity: We believe that all people have potential and deserve access to top quality educational and economic opportunities. 

USES Organizational Norms and Behaviors 

Collaboration: Finding ways to Work Together with each other and across our departments and positions  

Positivity: Having a “Can Do” Attitude even when things are tough or stressful 

Transparency: Having Open Communication by sharing successes, challenges and ideas with each other 

Excellence: Doing the Best We Can all the time with everything we do  

Development Operations Associate 

What You’ll Do:  

As the Development Operations Associate, you will support the Development team in delivering a high-quality philanthropic experience to our donors. Reporting to the Director of Development, you will process and acknowledge incoming gifts to the organization, provide logistical and administrative support to the Chief Development Officer and Director of Development, act as the liaison between our Development and Finance teams, and conduct research to support cultivation and fundraising activities. The ideal candidate is detail-oriented and collaborative with strong communication skills, and an interest in our mission and in supporting a dynamic Development team. 

What You’ll Love 

Processing incoming gifts to the organization and generating acknowledgment letters to thank our donors. 

Using Salesforce, our Constituent Relationship Management (CRM) database, to manage data and reporting related to donors, prospects, and incoming gifts. 

Serving as a liaison to the business office to ensure alignment between Development and finance data and reporting. 

Coordinating gifts cultivation and stewardship logistics for Chief Development Officer and Co-CEOs as needed to ensure that those involved in the meeting are prepared, including: scheduling meetings, briefing staff on the donor/prospect, logging meeting notes in Salesforce, and tracking next steps. 

Maintaining supply of up-to-date donor and prospect folder materials (physical and electronic) 

Conducting prospect research to support USES’s major gifts fundraising and developing donor/prospect profiles and meeting briefs. 

Managing day-to-day administrative tasks for the Chief Development Officer and Director of Development. 

Provide operational support for large fundraising and stewardship mailings, including our annual appeal letters and annual report. 

Monitor and maintain stock of fundraising materials and supplies, ordering new supplies from vendors as needed. 

Conducting personal outreach by email and phone to donors and other key contacts, including personal thank-you calls to donors. 

Attending USES fundraising events and program events such as graduations, health fairs, and arts and culture events (some nights and weekends will be required);  

Act as a brand ambassador, attending community events (in-person or virtual) as a representative of USES. 

Other responsibilities as assigned, including cross-training with other members of the Development team. 

What We’re Looking For:  

USES is seeking a development professional who has the experiences, ambition, and mission alignment needed to support our Development team, including the following:  

Commitment to USES’s mission 

Proficient in the use of Microsoft Office  

Excellent written and communication skills 

Strong organizational and time management skills 

Excellent attention to detail with the ability to multi-task 

A working knowledge of Salesforce and/or comparable fundraising databases is a plus 

Must be able to exercise sound judgment and confidentiality  

Ability to work independently and as part of a team 

Ability to work in a fast-paced environment, take initiative and be a self-starter 

One to three years of relevant experience with excellent references 

Ability to work some nights and weekends 

Ability to work remotely or on-site as needed 


The above statement reflects the general details considered necessary to describe the principal function of the job identified and shall not be considered a detailed description of all the work requirements that may be inherent in the job.