Family Mobility Program Coordinator

Boston, MA

At United South End Settlements (USES), we offer programs that support the whole family achieving economic mobility. We help parents and caregivers develop their capacity to reach their goals, increase their income and assets, and connect with new networks of people through One-on-One Coaching combined with opportunities for personal development through Family Mobility programming. We provide quality education and enrichment opportunities for children and youth that foster personal development and social-emotional skills such as perseverance, communication, teamwork, and problem-solving – Early Childhood Education, club48 out of school time programming, and Camp Hale on Squam Lake in New Hampshire. We believe that as families increase their income and assets, become more resilient, and connect to a diverse network, they and their children are more likely to develop the necessary skills to disrupt the cycle of poverty.

As United South End Settlements celebrates its 125th year and beyond, we are reaffirming our founding vision of an inclusive community where neighbors from all walks of life work together so that all can thrive while implementing a bold, new model designed to promote economic mobility and social capital to break the generational cycle of poverty.


The Family Mobility Program Coordinator will be primarily responsible for coordinating and supporting Family Mobility initiatives that move families towards economic independence (i.e., Job Readiness Workshops, parenting supports, coaching). This role requires a high level of autonomy, great attention to detail, and comfort with providing 1:1 support to parents and families in our community.


The Family Mobility Program Coordinator will work closely with the Program Team and other key USES's talented team members. This position is a key component of our 2-generation framework, focusing equally and intentionally on the whole family's needs. The Family Mobility Program Coordinator will report directly to the Family Mobility Manager.


The key responsibilities of this position include:

  • Supporting the planning and coordination of new Family Mobility Initiatives (i.e., FoodDistribution Program, Workforce Development Curriculum, etc.)
  • Managing all project communication and volunteer recruitment
  • Identifying and implementing volunteer activities to engage one-time and ongoing volunteers
  • Coordinating partnerships with other non-profit agencies as needed
  • Scheduling and organizing meetings/events related to a project and maintaining the agenda.
  • Data collection and tracking per organizational and Departmental guidelines, including data collection and reporting for USES's Guaranteed Income Program (STEP).
  • Keeping updated records and creating reports as needed.
  • Planning and facilitating workshops or family events aligned with Departmental and organizational goals.
  • Partnering closely with Family Mobility Manager to create a seamless process of incorporating Family Mobility programming as a core component of USES's Two- Gen program model
  • Assisting in improving and expanding programs based on identified families' needs
  • Responsible for maintaining a caseload to deliver 1:1 coaching services and wraparound supports to families in our programs.
  • Managing the creation and delivery of monthly Family Playbook.
  • Complete other duties as assigned.


There are innumerable ways to learn, grow, and excel professionally. People gain skills through various professional, personal, educational, and volunteer experiences, and we take this into account when reviewing applications. We want to get to know you and the unique strengths you will bring to the work. With that said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

  • Commitment to USES's mission and core values
  • Excellent interpersonal, team building, and relationship-building skills
  • Knowledge of racial equity, determinants of poverty, and social justice frameworks
  • Proficient in the use of Microsoft Office and Outlook
  • Strong written and verbal communication skills and public speaking skills-- including the ability to share complex information clearly and confidently with stakeholder groups
  • Strong organizational and time-management skills
  • Excellent attention to detail and the ability to multi-task
  • Must be able to exercise sound judgment and confidentiality
  • Ability to work independently and as part of a team
  • Ability to work in a fast-past environment, take the initiative and be a self-starter
  • Demonstrate a positive attitude with the ability to engage in collaborative problem-solving
  • Ability to work remotely or onsite as needed
  • Experience with coaching and community work preferred
  • Bilingual (English & Spanish) preferred


The salary range for this role is $45-55K and is commensurate with experience. We will promote your professional growth and development by providing access to a benefits package, including medical and dental insurance, 403(b) retirement plan, pension contributions, paid vacation, and more.


Primarily in-person at 48 Rutland. Occasional weekend and evening hours for recruitment and engagement events. This position supports USES's 2-gen model and might be called upon to provide in-classroom ratio support as needed. Covid-Vaccine preferred but not required. Masks might be mandated depending on COVID numbers and CDC recommendations.